Delete your Intry account

Intry (com.gointry.app) is the resident app for answering your building's callbox from your phone. This page explains how to request deletion of your account and what happens to your data.

How to request account deletion

By email (available now)

From the email address registered to your Intry account, send a message to hello@gointry.com.
Use the subject line: Account Deletion Request.
Include the email address you use to sign in to Intry.

We will verify that you control the account, then process your request within 30 days.

In the Intry app (when available)

When supported in your app version:

Open Intry on your phone.
Go to Profile → Settings → Delete Account.
Follow the on-screen steps to confirm.

If you do not see Delete Account, use the email option above.

What we delete

When your deletion request is completed, we remove:

Your resident profile (name, email, phone number)
Push notification tokens and linked devices
Guest passes and access codes you created
Your sign-in account with our authentication provider (Clerk)

Your unit assignment is released — your unit will show as unassigned until your property manager links a new resident.

If you still have an active lease or unit assignment, your property manager is notified when we process the deletion request.

What we keep (and why)

Some data is kept for security, legal, or operational reasons:

Data	Why it's kept	How long
Access event logs (buzzer calls, approve/deny history)	Property security and audit; managed by your building	Typically 90 days, per your property manager's policy
Package scan images	Delivery photos stored for residents	Auto-deleted after 5 days
Anonymized usage statistics	Product improvement — no names, emails, or phone numbers	Retained in aggregate form only

Access logs may still show historical events (for example, "Unit 204 — approved entry") without tying them to your personal profile after deletion.

Questions or help

Account deletion: hello@gointry.com (subject: Account Deletion Request)
Day-to-day building access: contact your property management office first — they manage your unit, invites, and phone numbers on file.

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Last verified: 2026-06-21 (commit ae74948)