How can we help?
Intry Help Center — residents, property teams, and internal admins.
Welcome
Intry helps residents answer the door from their phone: when someone buzzes your unit, you get a notification, tap Approve or Deny, and the building entry system follows your choice. You have about 30 seconds to respond before the request expires.
Use the sections below based on who you are:
Residents
App install, unit linking, guests, and notifications.
Property managers
Onboarding properties, residents, numbers, and logs.
Intry admins
Internal tools for org support and health checks.
Common questions
| Question | Where to look |
|---|---|
| I never get buzzer notifications | Residents — Notifications |
| Visitor cannot reach my unit | Confirm unitLabel + phone on file with your manager |
| I need call history for an incident | Property managers — Access logs |
| Guest pass not working at gate | Residents — Managing guests |
| Billing or plan questions | Property managers — Billing |
Developer documentation
Technical API and architecture docs: api-docs.gointry.com
Still stuck?
Contact your property management office first — they can update your unit, resend invites, and verify phone numbers. For Intry platform outages, property staff will coordinate with Intry support.
Last verified: 2026-06-21 (commit 293c4a7)