Managing guests

Overview

Guest passes (when enabled by your property on Standard plan or above) let you pre-authorize visitors for a time window. During that window, when your guest dials your unit from the gate callbox, the system can open the gate with a PIN or instantly if you chose no PIN required.

Guest passes do not replace the normal call flow outside the pass window.

Creating a guest pass

From the Intry app or resident portal:

1. Open Guest Passes and tap Create pass.
2. Enter the guest name and optional phone number (SMS with PIN + link when phone provided).
3. Set start and end time.
4. Choose single-use or multi-use (with optional max uses).
5. Toggle No PIN for automatic entry during the window.

Share the link and PIN with your guest.

At the gate

Your guest dials your unit in the callbox directory. During an active pass:

• With PIN: Enter the guest code when prompted → gate opens.
• No PIN: Gate opens without prompting.
• Wrong PIN twice: Call continues to you normally (push to approve/deny).
• No code entered: Call continues to you normally.

Managing passes

• Revoke early if plans change.
• View entry history in the portal Activity page.

Safety tips

• Set the shortest time window that works.
• Never post guest PINs or links in public social channels.

Property rules

Your building may cap active passes, limit duration, or block dates. If Guest Passes is missing, ask the office — the property may not have it enabled.

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Last verified: 2026-06-21 (commit 293c4a7)