Adding residents

Overview

Residents must have a User profile tied to the correct unit and contact information. Intry uses those fields to route buzzer notifications and optional SMS/voice fallbacks.

Residents are invited through Intry Admin — not self-serve from this help center.

Standard move-in

1. Verify lease paperwork for legal name, email, and mobile.
2. Create or update the user in Intry Admin.
3. Send the invite via Admin → Onboarding (email/SMS with correct unitLabel).
4. Confirm the resident completes signup (Clerk on portal/app) and registers a device (push token).

Bulk import

For large move-ins, use Imports in Intry Admin:

1. Run a dry-run to validate CSV data.
2. Review unmatched units.
3. Commit the import (processed asynchronously).

Roommates & partners

• Each adult who should receive buzzes needs their own Intry account.
• Link multiple users to the same unit through admin — do not share passwords.

Move-out

1. Revoke or disable the resident account per policy.
2. Remove or reassign devices.
3. Revoke active guest passes.

Data hygiene

Always double-check unitLabel before sending invites — miskeys are the top reason residents "never get buzzers."

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Last verified: 2026-06-21 (commit 293c4a7)